• Director of Operations

    Job Locations US-TX-Dallas
    Req #
    Location Name
    (HTS) Dallas, TX - Renaissance Tower
    Company Name
  • Job Summary

    The Director of Operations is a key member to Hilltop Securities providing leadership and support to our team and is responsible for the oversight of management teams and operations. This individual will oversee AIP, Physical Processing, Government Reporting, Tax, Unclaimed Property and tasked with the development of a new customer service group.

    Essential Functions

    • Candidates will have an appropriate strategic and operational background with a broad and balanced set of total business skills, including the development, communication and execution of strategic plans.
    • The successful candidate we are seeking is an individual who can successfully attain challenging goals, develop middle management talent, enhance customer relations, and effectively manage the business.
    • The successful candidate must have a history of implementing team building directives, providing leadership and promoting a vision of providing the highest possible quality service.

    Specific responsibilities include: 

    • Liaising with superior(s) to make decisions for operational activities and set strategic goals
    • Planning and monitoring the day-to-day running of business to ensure smooth progress
    • Supervising staff from different departments and provide constructive feedback and devolvement.
    • Oversee customer support processes and organize them to enhance customer satisfaction
    • Review financial information and adjust operational budgets to promote profitability
    • Manage relationships/agreements with external partners/vendors
    • Keep abreast of industry updates and changes that may impact assigned work functions and processes
    • Oversight of AIP, Physicial Processing, Government Reporting, Tax, Uncalimed property and development of a new customer service group.

    Job Requirements

    • Bachelor's degree required, additional designations preferred.

    • High degree of computer literacy, with knowledge of various systems associated with operations processing.
    • Minimum of 5-10 years senior management experience, and will possess sophisticated financial operations skills and an in-depth knowledge of securities processing services with regional and/or national presence.
    • Strong project and time management skills with the ability to manage multiple projects simultaneously.
    • Ability to adapt to changing organizational priorities.
    • Detail oriented with the ability to prioritize workload to meet daily deadlines.
    • Quick learner, team player with ability to work well in fast-paced environment.
    • Strong analytical and critical thinking skills.
    • Must posses the Series 7 license ,and Series 24/27 or the ability to pass the Series 24/27 within 4 months of hire date.
    • Areas of experience in general operations, project management, employee development, reconciliation, business analyst and product development.
    • Outstanding communication and people skills.
    • Knowledge of industry’s legal rules and guidelines.
    • Working knowledge of data analysis and performance/operation metrics.
    • Ability to collaborate cross functionally.
    • High energy, positive attitude, client centric focused.

    About the Company

    At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success.


    As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, PrimeLending and National Lloyds corporation, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.


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