• Retirement Plans Specialist

    Job Locations US-TX-Dallas
    Req #
    Location Name
    (HTS) Dallas, TX - Renaissance Tower
    Company Name
  • Job Summary

    The Operations group is a collection of sub-departments which is responsible for everything after an account is opened or a trade occurs. The Operations group's responsibilities include opening customer accounts, account maintenance, receiving and delivering money and securities to customers, and many more. The Retirement Plans department provides correspondent offices with professional, efficient processing of client requests, handling every case with great customer service. Retirement Plans Specialists offer knowledgeable, well- researched solutions and answer complex IRA questions via the customer service line. 

    Essential Functions

    • Under moderate to close supervision, performs routine or basic functions according to Retirement Plans department guidelines.
    • Ability to research and keep informed on new developments, policies, and laws concerning retirement accounts.
    • Process IRA cash and security deposit into and between accounts in a timely manner according to IRS regulations.
    • Demonstrate knowledge of IRS regulations and firm’s policies when responding to correspondents regarding the handling of client accounts, which include IRA, ROTH, SEP, SIMPLE and other plan types carried by the firm.
    • Review incoming distribution paperwork for completeness and accuracy and process distribution requests from and between accounts according to set guidelines defined by the IRS and the firm.
    • Accurately calculate withholdings and interests for activities in retirement accounts then determine proper reporting codes for reporting purposes.
    • May be required to set up money links, checks or ACH for periodic distributions based on instructions given. Appropriately track and record all withholding payments.
    • Assist Government Reporting in reporting reconciliation to insure the accuracy of forms filed with the IRS.
    • Review daily reports and identify all issues needing attention on client retirement accounts.
    • Document all exceptions granted to process activities to client retirement accounts.
    • Maintain and keep sufficient records to support all desktop procedures.
    • Proactive approach to external and internal client servicing.
    • Good organizational skills and ability to multi-task.
    • Demonstrate strong ability to utilize resources to ensure proper solution to complex retirement account issues. 

    Job Requirements

    • College graduate and 1 - 2 years Financial Services experience, preferred
    • High school diploma or equivalent with 1 plus year previous office/clerical experience
    • Knowledge of basic security industry terminology and financial markets a plus.
    • Customer focused with effective interpersonal and communication skills
    • Working knowledge of Microsoft Excel, Word and Outlook
    • Detail oriented with the ability to prioritize workload to meet daily deadlines
    • Able to work additional hours and/or flexible shift assignments when needed

    About the Company

    At HilltopSecurities, we believe in building noble and collaborative relationships that enrich the financial future of individuals, businesses and communities. With an extensive portfolio of products, we deliver a broad range of investment banking and related financial services that help our clients achieve their definition of success. As a subsidiary of HilltopHoldings, which also encompasses PlainsCapital Bank, PrimeLending and National Lloyds corporation, we have the financial strength and stability that has withstood the test of time. Our nationwide presence in 400 locations across 44 states provides our associates with extensive opportunities to grow their careers in a diverse organization that truly values relationship capital above all else.


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