• Training Specialist - Retail Banking

    Job Locations US-TX-Lubbock
    Req #
    2018-8234
    Type
    Full-Time
    Category
    Training
    Location Name
    Lubbock, TX - Main Bank
    Availability
    Monday-Friday 8:00am-5:00pm
    Company Name
    PlainsCapital Bank
  • Job Summary

    Works closely with the Training Manager to design and deliver training initiatives primarily for retail banking roles (i.e. teller, customer service representative, branch manager, etc.).  Responsibilities include planning, developing, scheduling, delivering, and evaluating company training programs that target both new and existing employees with their ongoing career development.

     

    Essential Functions

    1. Delivers interactive training sessions and encourages learner involvement and application utilizing a variety of online and classroom environments for skills based training primarily in retail banking roles (i.e. teller, customer service representative, branch manager, etc.).
    2. Develops or obtains packaged training materials, implements new or purchased employee training programs and assists Manager in designing and conducting Management training sessions.
    3. Reviews trainees’ performance and progress through evaluations, observation, verbal questioning and a variety of assessment mechanisms.
    4. Prepares the training facility, materials, learning aides, equipment, and remote delivery methods as necessary.
    5. Creates and communicates training schedules with employees and managers.
    6. Updates and maintains employee training records and coordinates award presentations for employees completing training.
    7. Utilizes feedback to evaluate training program effectiveness, identify training gaps, and recommends revisions to training curriculum, design, delivery methods, and the development of new programs.
    8. Maintains current knowledge of updated company products/services, management needs, and emerging training methods and technologies.
    9. Promotes the organization’s philosophy and values; ensures quality in all areas; and encourages teamwork by coaching and providing support in the department and throughout the organization.
    10. Travels to facilitate training in other locations, as needed.
    11. Performs other duties or special projects as assigned.

    Job Requirements

    • Bachelor’s degree or equivalent work experience required.
    • 2+ years banking experience working as a teller and customer service representative (i.e. opening new accounts). Previous supervisory or training experience strongly preferred.
    • Must have good knowledge of banking systems, regulations, policies, and procedures.
    • Basic knowledge of the principles, training methods, and techniques used in adult education strongly preferred.
    • Ability to express ideas clearly, confidently, and effectively in both verbal and written communication to managers and employees.
    • Strong interpersonal and presentation skills with the ability to convey technical information in a user friendly manner.
    • Excellent PC skills, including PowerPoint, Word, Excel, Publisher, and database software. Knowledge of MS SharePoint is a plus.
    • Excellent analytical, organizational, leadership, public speaking and problem-solving skills.
    • Must be able to exercise confidentiality and discretionary judgment.
    • Must have the ability to travel, as needed.

    About the Company

    At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.


    Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.      


    To learn more, please visit us online at plainscapital.com/about.

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