Delivery Channels Specialist

Req #
Lubbock, TX - Boston
Monday-Friday 8:00am-5:00pm
Company Name
PlainsCapital Bank

Job Summary

Responsible for assisting in customer support as well as system maintenance.  Delivery Channels Specialist will also assist in creating procedures, monitoring systems and opening and closing tickets with vendors.


Essential Functions

  1. Provides system support to customers and employees.
  2. Troubleshoots technical issues.
  3. Works with vendors to help test and implement Internet, Voice and Mobile Banking applications.
  4. Monitors Internet, Voice and Mobile Banking applications once implemented.
  5. Maintains and tracks all the enhancement requests related to Internet, Voice and Mobile Banking.
  6. Assists System Analyst with Positive Pay and Deposit Direct support projects and issues.
  7. Acts as the liaison between the bank and the Applications Vendors.
  8. Ensures systems’ uptime and stability.
  9. Performs daily system jobs and maintenance.
  10. Assists in correcting issues and responding to problems after hours as needed.

Job Requirements

  • High School diploma or general education degree (GED), or equivalent experience.
  • Previous banking experience preferred.
  • Knowledgeable of electronic data telecommunications standards and practices, protocols, and error resolution.
  • Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
  • Familiarity with project management, troubleshooting and customer service.
  • Excellent analytical, time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
  • Excellent verbal, written, and interpersonal communication skills.


About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.


Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.      


To learn more, please visit us online at


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.