Project Management Office (PMO) Manager

Req #
Information Technology
Irving, TX - Las Colinas (HTH)
Monday-Friday 8:00am-5:00pm and as needed
Company Name

Job Summary

The enterprise Project Management Office (PMO) Manager is responsible for setting the direction for and execution of project management practices for the organization in compliance with regulatory standards. Responsible for calibrating project management execution to mitigate risk and for ensuring consistency in project execution. Has supervisory responsibilities for a team of project managers and project/business analysts. Tracks the health of projects for which the organization is responsible and is responsible for continuous improvement in project management practices. Collaborates with other managers to identify and assign project resources to meet customer demand. May directly manage multiple complex projects/programs.



Essential Functions

  1. Leads department initiatives to define project management strategies and practices that support service and business agility while maintaining compliance with system standards.
  2. Sets and clearly communicates priorities and performance expectations, provides feedback and coaching, and conducts performance appraisals. Provides leadership and mentoring to staff, while remaining well-informed of projects and staying abreast of industry best practices.
  3. Collaborates with other IT managers to ensure projects are appropriately staffed in a matrix organization. Accountable for quality and timeliness of project management deliverables. Advises subordinates on policies and procedures, priorities, methods and standards.
  4. Develops program and/or project plans that clearly define the scope definition, work breakdown structure and scope change control processes. Establishes clear and achievable objectives, balances competing demands for quality, scope, time and cost, and adapts specifications, plans and approaches to the different concerns and expectations of the various stakeholders.
  5. Conducts program and/or project risk management processes, establishes a risk management plan, implements risk mitigation processes to avoid issues and perform ongoing risk management planning, identification, risk analysis, risk response planning and risk monitoring and control procedures.
  6. Plans, estimates, budgets and controls costs to ensure assigned programs and projects are completed within the approved budget with minimal variance, using tools and reports to monitor and manage the program/project financial health.
  7. Applies knowledge, skills, tools and techniques to program and project activities to meet business objectives through the application and integration of project management processes of initiating, planning, executing, monitoring and controlling, and closing.
  8. Works with technical resources and collaborates with stakeholders to ensure the program and project deliverable meets the security and quality objectives for which it was undertaken through effective demonstration of key project management knowledge areas through all phases of the project.
  9. Organizes and manages project teams by utilizing planning and activities requirements to estimate and acquire project resources, assign tasks and manage and hold accountable each resource on the team to the level of participation required.
  10. Other duties as required.



Job Requirements

  • Bachelor’s or Master’s degree in Business or related field required.
  • 15+ years of progressive leadership experience in project and portfolio management, project management, project plan development, and/or business requirements elicitation.
  • At least 3 years of experience with establishing standards, processes, or procedures related to project management practice.
  • Project Management Professional (PMP) certification is strongly preferred.
  • Experience with Scrum a plus.
  • Must have broad exposure to all phases of software development lifecycle and requirements gathering within a variety of technologies and applications. Prior experience in creating an enterprise PMO and building lifecycle methodologies and associated deliverables/artifacts are required.
  • Must have strong focus on internal and external customer requirements.
  • Excellent collaboration, communication, and negotiation skills to effectively serve as a senior thought leader in the enterprise.
  • Demonstrate advanced understanding of complex business processes across the enterprise.
  • Provide direction and leadership in key interactions with business customers to define, analyze, and deliver customer requirements.
  • Experience developing and maintaining project or staffing budgets and expenses.
  • Must have excellent written, verbal, and interpersonal communication skills, with ability to effectively communicate with both technical and non-technical audiences at various levels within the organization. Must be comfortable making formal presentations to senior IT management and Executive level clients.
  • Experience with applying and enforcing relevant standards and policies.
  • Proficient knowledge and compliance with management practices, company policies, business ethics and procedures. Models, coaches and mentors other leaders in management practices.
  • Ability to coach and mentor others to provide leadership to analyze and resolve multiple complex problems at the enterprise level.
  • Ability to direct other leaders who manage multiple and strategic projects using the organization’s project management methodology
  • Ability to direct, coach and mentor leaders to work effectively in a strong customer service/team oriented environment.
  • Ability to direct, coach and mentor the technical and managerial development of other leaders.
  • Ability to partner with vendors, external contacts and industry standards organizations to deliver technical solutions.
  • Must have appropriate skills with the standard workstation software utilized to perform daily duties, e.g., Word, Excel, Visio, etc.



About the Company

Founded in 1998 and headquartered in Dallas, Texas, Hilltop Holdings offers a diverse range of financial services through its four primary subsidiaries, PlainsCapital Bank, PrimeLending, HilltopSecurities, and National Lloyds Corporation. PlainsCapital Bank is a leading commercial bank with locations throughout Texas. PrimeLending is a national mortgage provider focused on purchase mortgage originations. HilltopSecurities provides financial advisory, clearing, retail brokerage, and other investment banking services. National Lloyds Corporation is a niche property and casualty underwriter focused on homeowners insurance for low value dwellings. Hilltop Holdings seeks to build the premier Texas-based diversified financial services holding company through acquisitions and organic growth.  To learn more, please visit


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