Teller/Courier

US-TX-Fort Worth
Req #
2017-6854
Type
Full-Time
Category
Retail Banking
Fort Worth, TX - Floating
Availability
Monday-Friday 8:00am-5:00pm
Company Name
PlainsCapital Bank

Job Summary

The Teller/Courier will be cross-trained to perform in a Teller and a Courier capacity to provide adequate support and coverage for the assigned branch(es), market and/or region. While functioning as a teller, will provide excellent customer service and performs transactions such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances and preparing change orders for customers. While functioning as a courier, will provide off-site pick-up and delivery, via company provided automobile, of bank transactions to business customers; will follow specific courier procedures, drive an assigned route, and ensure all customer transactions are completed daily in an accurate and timely manner; and will be responsible for maintaining accurate logs and records as well as general upkeep of the company provided vehicle which must be returned to the company daily.

Essential Functions

Teller:

  1. Provide excellent customer service by completing transactions such as cashing checks, receiving deposits, making withdrawals, receiving loan payments, making credit card advances, preparing change orders for, etc.
  2. Sell products such as Money Orders and Official checks as well as assisting customers with other product needs.

  3. Balance cash drawer and other receipts daily, as well as ATM (Automatic Teller Machine) when required.
  4. Process various Night-Drop and Mail transactions as needed.
  5. Wrap and bag coin, verify currency, mix new currency and turn-in mutilated currency.
  6. Perform miscellaneous duties such as filing, answering phones, maintaining supplies, etc.

Courier:

  1. Utilizes company provided automobile to pick up deposits and items from off-site business customers as scheduled either on an assigned route or as requested.
  2. Performs role in compliance with the courier manual and all company policies and procedures.
  3. May assist customers with questions and is responsible for escalating customer questions and/or concerns to appropriate party (courier supervisor or branch manager).
  4. Maintains all vehicle services as described in the courier manual such as, but not limited to, oil changes, tire rotations, car washes, etc.
  5. Must understand and adhere to all traffic laws.
  6. Maintains daily logs and records of courier services performed.
  7. Perform a variety of general clerical tasks such as completing personal expense reports, monthly recap reports, etc.

Both:

  1. Ability to work and adapt to changing organizational and operational needs and take on additional duties and responsibilities as needed.

Job Requirements

  • High School diploma, general education degree (GED), or equivalent required.
  • Six months previous cash handling, sales and/or customer service experience required.
  • Excellent math and calculator skills with the ability to perform basic mathematical calculations including addition, subtraction, multiplication, division.
  • Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
  • Excellent customer service skills.
  • Excellent verbal,  communication skills with the ability to read, write and communicate clearly with different levels of individuals and to understand general correspondence. Proficiency in multiple languages is desired, but not required.
  • Ability to read and follow all policy and procedures material.
  • Good organization skills, the ability to prioritize work, and the ability to follow instructions and routes
  • The ability to safely operate a motor vehicle (company provided) and sit, stand, or walk for extended periods of time. Couriers often drive up to 200 miles a day.
  • The ability to regularly walk, sit, stand, lift, and reach. Must be able to regularly lift and/or move up to 25 pounds.
  • Must have and maintain a clean driving record and adhere to all traffic laws. Motor Vehicle Record check will be done at least annually to ensure good standing.
  • Must have the ability to report to assigned location(s).

Certificates Required: Valid State Driver's License

About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.

Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.


To learn more, please visit us online at plainscapital.com/about.

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