Fraud Specialist

US-TX-Dallas
Req #
2017-6794
Type
Full-Time
Category
Audit, Risk, Compliance & Fraud
Dallas, TX - Republic Center (PCB)
Availability
Monday-Friday 8:00am-5:00pm
Company Name
PlainsCapital Bank

Job Summary

The Fraud Specialist is responsible for conducting research on account information, based on bank developed reports, in order to identify possible cases of fraud. Obtains basic information that is required by the Investigations Team to resolve claims of fraud from customers. Will determine if any actions can be taken to mitigate the banks’ exposure of loss prior to referring case for complete investigation by the Investigations Team.

Essential Functions

  1. Reviews accounts to detect various fraud schemes (kiting, elder abuse, deposit fraud, counterfeit checks, etc.) and identifies any characteristics and/or red flags of fraud.
  2. Works with various bank programs to obtain required documentation for case.
  3. Works with customer to determine the correct type of fraud so an affidavit can be completed on the case.
  4. Directs customers to file complaint with law enforcement if needed.
  5. Sends recommendation to bank officers to have account closed if it is deemed appropriate.
  6. Takes appropriate steps to protect the bank’s assets and minimize losses.
  7. Returns items using UCC rules to mitigate losses.
  8. Maintains detailed case notes to assist Investigations Team on referred cases.
  9. Contacts customers regarding possible fraud on debit card transactions.
  10. Requests debit cards be blocked, closed or reissued.
  11. Assist Investigations Team with research on large cases if needed.
  12. Other duties as required.

Job Requirements

  • High School Diploma, general education degree (GED), or equivalent required.   
  • 2+ years or more of banking experience required.
  • Specific experience in Bank Fraud and/or knowledge of UCC check return times strongly preferred.
  • Strong PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
  • Excellent verbal, written and interpersonal communication skills. Must be able to seamlessly interact with all levels of Bank personnel and customers.
  • Must have sound organizational skills, strong attention to detail, and the ability to work in a deadline-drive environment.

About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman and CEO Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.

 

Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 65 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.      

 

To learn more, please visit us online at plainscapital.com/about.

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