Lead Teller

Req #
Retail Banking
Lubbock, TX - Express (PCB)
Monday-Friday 7:00am-6:30pm, Saturdays 7:00am-12:00pm
Company Name
PlainsCapital Bank

Job Summary

Processes a variety of financial transactions including check cashing, withdrawals, deposits, and loan payments. Provides general oversight and approvals for tellers performing routine financial transactions. Assists tellers with more complex tasks and may assist with scheduling the work flow.

Essential Functions

  1. Maintains excellent customer service which includes prompt acknowledgment of customer, friendly and courteous disposition, customer satisfaction on transaction requests, and professional image.
  2. Completes customer transactions. Transactions include: cashing checks, receiving deposits, distributing withdrawals, processing transfers, accepting loan payments, redeeming Series E and EE Bonds, processing remote fund requests and Visa cash advances, selling Travelers Cheques and money orders, and completing stop payments and wire transfers.
  3. Informs customers of bank products and services features and benefits; sells products and services based on customers’ need; and refers customers to appropriate staff, when necessary.
  4. Follows regulations and security procedures, completes necessary documents, and maintains confidentiality.
  5. Verifies customers' signatures, account ownership, and identification; utilizes teller terminal to obtain account numbers and balances, to research customers’ transaction questions, and to process address changes.
  6. Mails deposits, night deposits, and ATM deposits; microfilms and forwards teller items; runs loose coin for customers.
  7. Verifies cash received from vault and balances the teller drawer against the teller terminal daily. 
  8. Researches, answers and resolves customer and teller problems; schedules teller work hours; conducts cash audits; and assists tellers in balancing.
  9. Performs vault duties; orders and verifies coin and currency received from bank; prepares outgoing coin; disburses change orders to tellers; and balances the vault daily.
  10. Balances and remits money orders and Travelers Cheques; and balances month-end reports for the Teller department. Month-end reports include: teller transactions totals, cash overages and shortages, vault totals, and cash drawer totals. 
  11. Assists in the training of new tellers.

Job Requirements

  • High School diploma, general education degree (GED), or equivalent.
  • At least one year teller experience required
  • Good math and calculator skills
  • Excellent verbal, written and interpersonal communication skills
  • Excellent time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment
  • Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems

About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.

Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.

To learn more, please visit us online at plainscapital.com/about.



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