Customer Contact Center Agent

US-TX-Irving
Req #
2017-6696
Type
Full-Time
Category
Customer Service
Irving, TX - Las Colinas
Availability
Monday-Friday 8:00am-6:00pm, Saturday 9:00am-1:00pm
Company Name
PlainsCapital Bank

Job Summary

The Customer Contact Center Agent will answers incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations. Will provide full-cycle customer support in a call center setting by professionally greeting callers, providing appropriate information, resolving issues and concerns, transferring calls, and taking messages, as necessary.

Essential Functions

  1. Answers large volume of customer calls and inquiries concerning products, services, notices, statements, etc. related to associated Bank items including, but not limited to, (inquiries will typically be about checking and savings accounts, time deposits, loans, Visa check cards, internet banking, and wire transfers, etc.).
  2. Greets and assists customers in a friendly, professional manner.
  3. Ensures customers experience service beyond expectations and that the information provided is thorough and accurate.
  4. Continually maintains working knowledge of all relevant company software, products, and services required to effectively answer customer inquiries.
  5. Responsible for closing each call by typing a closing summary that will include the outcome of the call, including what the call was about, whether the call had to be transferred to another department, or if the call was processed entirely by the Agent.
  6. Other duties as assigned.

Job Requirements

  • High School diploma, general education degree (GED), or equivalent required.
  • 1+ year’s customer service experience in a professional environment required.
  • Bilingual with ability to read, write and speak English and Spanish a plus.
  • Previous experience in a call enter environment in banking or financial services a plus.
  • Excellent verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise and organized manner.
  • Customer service focus with a strong orientation for sensitivity and professionalism when handling customer calls, questions, and concerns.
  • Excellent problem solving and organization skills.
  • Ability to work independently and multi-task in a fast-paced and constantly changing environment.
  • Strong computer skills including proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
  • Must be able to work a flexible schedule to include required evening and weekend hours.

About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.

 

Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.      

 

To learn more, please visit us online at plainscapital.com/about.

 

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