Customer Contact Center Operator

US-TX-Irving
Req #
2017-6694
Type
Full-Time
Category
Customer Service
Irving, TX - Las Colinas
Availability
Monday-Friday 8:00am -6:00pm, Saturday 9:00am-1:00pm
Company Name
PlainsCapital Bank

Job Summary

The Customer Contact Center Operator is responsible for answering incoming calls from PlainsCapital Bank customers. Greets callers, provides general information, transfers calls and takes messages as necessary. Responsible for providing a timely and professional experience for customers and accurate call routing.

Essential Functions

  1. Answers calls in a timely and professional manner; must be able to work swiftly while delivering first-rate customer service.
  2. Routes incoming calls to the correct individual or department within the Bank.
  3. Assists callers with questions, such as hours of operation, branch locations, branch personnel inquiries, etc.
  4. Performs receptionist functions as needed.
  5. Performs other duties as assigned.

Job Requirements

 

 

  • High School diploma, general education degree (GED), or equivalent required
  • 6 months or more customer service experience in a professional environment required
  • Bilingual with ability to read, write and speak English and Spanish a plus
  • Excellent customer service skills
  • Strong verbal and written communication skills with demonstrated ability to communicate ideas and information in a clear, concise and organized manner
  • Ability to work with interruptions while quickly and efficiently answering and transferring calls
  • Strong typing and computer skills with the ability to operate a multiple line switchboard

About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.

 

Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.      

 

To learn more, please visit us online at plainscapital.com/about.

 

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