Electronic Services Representative

Req #
Lubbock, TX - 4th Street
Monday-Friday 8:00am-5:00pm
Company Name
PlainsCapital Bank

Job Summary

Responsible for supporting Automated Clearing House (ACH) origination and debit cards.  Responsible for the day-to-day processes to ensure ACHs are processed accurately. 


Essential Functions

  1. Resolves ACH file suspensions through the ACH origination software.
  2. Assists customers and employees with ACH inquiries.
  3. Tests ACH files for format accuracy.
  4. Responds to telephone and electronic correspondence.
  5. Assists customers with ACH origination support, including direct send and internet banking.
  6. Sets up new ACH customers and makes changes to existing customers.
  7. Receives ongoing training on ACH rules and regulations.
  8. Collects data for monthly management reporting.
  9. Reviews ACH fraud analytics and contacts customers as needed.
  10. Provides support to customers and branches with debit card questions and maintenance.
  11. Assists with debit card production.
  12. Processes debit card and ACH disputes, resolving issues through chargeback when appropriate.
  13. Reconciles various ACH and debit card-clearing accounts, researches and resolves outages.
  14. Participates in department and operational projects.
  15. Updates department procedures as needed.


Job Requirements

  • High School diploma, general education degree (GED), or equivalent required. Bachelor’s degree in Business or related field preferred.
  • Minimum of 2 years of customer service, banking, and/or accounting experience required. Strong preference for experience with ACH, debit cards and/or Regulation E.
  • Accredited ACH Professional (AAP) certification is a plus.
  • Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and systems.
  • Strong customer service skills.
  • Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
  • Excellent time management, organizational, math, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
  • Excellent verbal, written and interpersonal communication skills.

About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.


Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.      


To learn more, please visit us online at plainscapital.com/about.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Connect With Us!

Not ready to apply? Connect with us for general consideration.