Merchant Services Officer

Req #
Frisco, TX - Legacy Drive
Monday - Friday, 8am to 5pm
Company Name
PlainsCapital Bank

Job Summary

The Merchant Service Officer is responsible for the development of new merchant services business, the expansion of existing bank business relationships, and the servicing of existing customers primarily in the area of merchant services. This position will act as the lead in product knowledge and integration specialization of merchant services with a focus on sales.

Essential Functions

  1. Generate sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services.
  2. Communicates in a clear and succinct manner using multiple platforms.
  3. Maintains proficiency in the changing environment of payment processing in order to set-up merchants, provide training, and download terminals.
  4. Analyzes existing merchant statements to determine pricing options and provide client direction.
  5. Prepares, delivers, and presents proposals to prospective and existing merchants.
  6. Maintains detailed records, reports, and logs pertaining to merchant referrals.
  7. Answers questions regarding merchant services from customers and internal contacts.
  8. Assumes additional responsibilities as required.

Job Requirements

  • Bachelor’s degree, Business or related field experience strongly preferred, or equivalent work experience required.
  • 3 to 5 years in merchant services, banking/financial services or related field of expertise required.
  • ETACPP or Previous sales experience strongly preferred.
  • Self-motivated with strong business development, sales, and negotiation skills.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent customer service and personal skills.
  • Excellent PC skills, including word processing, presentations and spreadsheets via Microsoft Office products as well as custom applications and systems.
  • Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.


Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.      


To learn more, please visit us online at


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