Premier Services Market Manager

US-TX-Houston
Req #
2017-6027
Type
Full-Time
Category
Retail Banking
Houston, TX - Kirby Grove
Availability
Monday-Friday 8:00am-5:00pm and 24-hour on-call as needed
Company Name
PlainsCapital Bank

Job Summary

The Premier Service Market Manager will provide full service, on-demand, concierge banking on a 24 hour basis to PlainsCapital Bank's elite clientele. Provides support to Lending Officers by assisting their clients with tasks such as account management, wire transfers, foreign currency, debit card resolutions, notarizing documents, cash delivery and pick-up, etc. Responsible for developing new business and relationships while continuing to cultivate existing relationships. Additionally, will be responsible for growing and expanding the Premier Services program in the assigned market.

 

banking, bank, customer service, business development, service

Essential Functions

  1. Coordinates with Lending Officers to contact potential clients by telephone, mail or in person to offer personal and business related products and services.
  2. Identifies and generates leads for new business opportunities; obtains and analyzes background information on potential customers.
  3. Works with the Premier Services team on development of special projects and the marketing plan to facilitate growth, including the cross-selling of other products and services.
  4. Maintains professional and pleasant in-person, telephone, and electronic contact with clients, potential clients, and all levels of management in the bank and outside executives as well.
  5. Provides 24 hour concierge services to the bank’s elite customers by responding to requests regarding bank products and services. These requests are made in person, via the telephone or by e-mail. Including, but not limited to:
    • Cash delivery and deposit pick-up
    • Cross sell products and services for PCB, PrimeLending and Hilltop Securities
    • Place orders for foreign currency
    • Internet and mobile banking support, including Bill Payment conversion
    • New Account requests and maintenance
    • Debit card replacement and limit adjustments
    • Facilitation of domestic and international wire transfers
    • Provide Notary and Medallion stamp services
    • Fraud Assistance
  6. Maintains high knowledge of personal/commercial account and loan related issues, regulations and technological development to ensure portfolios are successful.
  7. Initiates and develops monthly reports for management to track activity as required.
  8. Responsible for hiring and managing direct reports (as applicable).
  9. Other duties as necessary.

banking, bank, customer service, business development, service

Job Requirements

  • Bachelor’s Degree in business related discipline or equivalent work experience required.
  • 4 years’ or more experience in a customer facing role with strong customer service and business development with at least 2 or more years of that experience specifically in the banking industry.
  • Previous supervisory or leadership experience required. Direct management experience strongly preferred.
  • Excellent verbal, written, and interpersonal communication skills with a customer service mindset.
  • Ability to effectively function as a liaison with other areas of the bank and PlainsCapital organization.
  • Must be a self-starter.
  • Strong time-management and organizational skills with attention to detail. 
  • Strong computer skills with proficiency in Microsoft Outlook and Office products (primarily Word and Excel).
  • Strong analytical and problem solving skills.

banking, bank, customer service, business development, service

About the Company

At PlainsCapital Bank, we’ve always had a trailblazing spirit. PlainsCapital Bank was founded in 1988 by current Chairman Alan B. White and a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, a Lubbock financial institution with one branch and $198.8 million, they began growing the bank one relationship at a time.

 

Today, PlainsCapital Bank is one of the largest banks in Texas based on deposit market share. We have a statewide presence with more than 60 locations in all major Texas markets. We are a strong and stable financial institution and a trusted community partner. We take pride in helping our customers blaze trails of their own, whether launching or expanding a business, raising a family, or moving into retirement. Our diverse range of services includes commercial banking, treasury management, private banking, and wealth management, as well as consumer banking.      

 

To learn more, please visit us online at plainscapital.com/about.

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